Code Enforcement Presentation 17Feb2015

During the recent Duncanville City Council meeting, Council received a presentation from Code Enforcement staff. It began by asking the question: Who are we? Answer: The City of Duncanville Code Enforcement team strives for and is committed to achieving the best voluntary code compliance while providing exceptional customer service. The City Code Enforcement staff consists of Tom Greco – Senior Code Enforcement Officer, Christylla Miles – Code Enforcement Officer and Nicole McKeon – Grant Funded Code Enforcement Officer (focusing on Low to Moderate Income areas).
Question: What does Code Enforcement do? Answer: (1) Improve the physical and economic well-being of the citizens of Duncanville through the fair, judicious and consistent enforcement of the community standards, established by the City Council in the form of City Ordinances.
(2) Educate the citizens as to their rights and responsibilities as a “good neighbor,” maintaining the health, beauty, and value of everyone’s property so ALL might enjoy the vitality of our community. (3) Work with the newly formed Duncanville Neighborhood Vitality Commission to facilitate the Council’s vision for our neighborhoods.
Question: How do we (Code Enforcement) do it?
Answer: By utilizing several principles (1) “Fair But Firm” (2) “Consistency Is Key” and (3) “Voluntary Compliance”
“FAIR BUT FIRM”
Fairness is defined as a state of being free from bias or injustice.
The notion is that while we all understand and have compassion with the individual circumstances impacting our daily lives in our City, we (Code Enforcement) still must uphold the ordinances in order to maintain the physical and economic well-being of ALL citizens.
By firmly upholding the standards, our citizens will find that they are free from capricious (unfair) enforcement and are treated the same fair, judicious, and courteous manner as their neighbor.
“CONSISTENCY IS KEY”
Consistency is defined as a steadfast adherence to the same principles.
The idea is that no matter who you deal with in the Code Enforcement Department, you case will be treated with consideration and professionalism, based on fact and not in emotion.
The standards are staff’s guides to enforcement and a future vision of our vibrant community, not on personal feelings of the moment.
“VOLUNTARY COMPLIANCE”
Judiciousness is defined as having, exercising, or characterized by good or discriminating judgment.
The notion is that ultimately, Code Enforcement wishes for each and every citizen living in Duncanville to willingly choose to comply with the City ordinances. Through voluntary compliance, each customer feels a sense of community, rather than adversity, with City government.
Voluntary compliance is a matter of choice, and thereby judicious because it changes the issue of enforcement from confrontational and compulsive to educational and communicative.
CONCLUSION
The Duncanville Code Enforcement Program is committed to being a model for other cities to follow. The staff currently experiences 82.4% voluntary compliance, without taking enforcement action. Every citizen contact made and every enforcement action taken is an opportunity to improve our community, our citizens’ lives and the relationship between us and our government.

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